Customer Help

Our Customer Happiness Team is always here to assist you.

Common purchase queries answered

Orders and Shipping

HERE ARE OUR ESTIMATED SHIPPING DELIVERY TIMES:

  • USA: 5­-8 business days
  • Canada: 6­-12 business days
  • World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

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By default, the last used shipping address will be saved into to your Faith Gear account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if you need to.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.

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99% Of items comes in one package.

1%?: We ship your orders from various international warehouses (US, Europe). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order. 

If you need to swap an item

Returns and Exchanges

If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt. The product must be in the same condition that you receive it and must be in an unworn condition.

If you received the wrong item or you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at [email protected] and we’ll let you know what your next steps are.

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

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Free US shipping

On all orders above $100

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

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